Frequently Asked Questions
Shipment & Logistics
Do you ship internationally?
Yes, Windeck Shipfloors ships their products around the globe. No matter where or when.
How is my order delivered?
Windeck Shipfloors is a company located in The Netherlands, but shipment is available worldwide. Within the Netherlands your shipment will be delivered by truck at the specified location. Are you located outside the Netherlands? Then your order will be shipped by boat, plane, or truck. Feel free to contact us if you have any preferences.
Will I receive the tracking data of my order?
Within the Netherlands you will receive detailed tracking information. If you’re outside of the Netherlands, we will inform you when the order leaves the warehouse, on which flight it will be and what the expected delivery date is. Do you have any questions about the status of your order? Please contact us.
What are the shipping costs?
When you request a quote we can calculate the shipping costs of your order to the desired location.
Do you also install the floors?
At Windeck Shipfloors, we supply products. Of course, you can always contact us without obligation for advice regarding installation.
Which incoterms apply to my order?
Yes, Incoterms apply on international orders. Incoterms are an international standard about the rights and obligations of the buyer and seller when transporting goods internationally. The following Incoterms can be negotiated: - Free On Board (FOB): The seller must load the goods on board the vessel designated by the buyer. The seller bears the risk of loss or damage to the goods and all costs, until the moment that he delivers the goods on board the ship specified by the buyer at the agreed port of shipment. From the moment the goods have passed the railing, the buyer bears the costs and the transport risk. FOB can only be applied to transport by water (sea and inland waterways). - Delivery At Place (DAP): DAP entails many obligations for the seller. The seller arranges and pays for the transport to the agreed destination. He also bears the risk of loss or damage to the goods until the moment that he transfers the goods, not yet unloaded, to the buyer at this agreed place of destination (i.e., place of delivery). The location of the transfer of the goods must therefore always be added to the delivery condition. At DAP this is indicated by the agreed place. - Costs & Freight (CFR): The seller bears the risk of loss or damage to the goods until he delivers the goods on board the vessel at the agreed port of shipment (once the goods have passed the railing). The seller arranges and pays for the transport and related costs to the agreed port of destination. CFR can only be applied to transport by water (sea and inland waterways). - Delivery, Duty, Paid (DDP): the seller has maximum obligations and the buyer minimum obligations. The seller is responsible for delivering the goods to the named place in the buyer's country and pays all costs to bring the goods to the destination, including import duties and taxes. The Incoterm is determined based on the customer's request. Please request this in your quote or discuss the possibilities by contacting us.
Can I pick up my order at your warehouse?
No, unfortunately it’s not possible to pick up your order at our warehouse.